Frequently Asked Questions

We primarily serve Cape Cod and surrounding areas including Barnstable, Falmouth, Hyannis, Orleans, and Provincetown. We also offer remote support services nationwide.

Yes! For urgent repairs, we offer same-day service when possible. Remote support is available within the hour during business hours.

Our standard hourly rate is $75/hour. We provide free estimates for all services and transparent pricing with no hidden fees.

Absolutely! Our team is experienced with both PC and Mac systems, including hardware repairs, software troubleshooting, and performance optimization.

All hosting plans include SSD storage, bandwidth, email accounts, SSL certificates, 24/7 support, and daily backups. WordPress hosting includes optimized performance and staging environments.

Yes! You can upgrade your hosting plan at any time. We'll help migrate your website with zero downtime and pro-rate the billing difference.

We offer free website migration for all new hosting customers. Our team handles the entire process to ensure a smooth transition with no downtime.

We guarantee 99.9% uptime for all hosting services. If we fall below this standard, you'll receive account credits for the downtime experienced.

Typical custom builds take 3-5 business days from component ordering to completion. Rush builds are available for an additional fee and can be completed in 1-2 days.

Yes! All custom builds come with a 1-year warranty on labor and individual component warranties from manufacturers. We handle all warranty claims and replacements.

Absolutely! We specialize in building systems for any budget. We'll recommend the best components for your needs and help prioritize features that matter most to you.

Yes! We provide detailed consultations to understand your needs and recommend optimal components. We'll explain the pros and cons of different options to help you make informed decisions.

Our phone support is available Monday-Friday 8AM-6PM, Saturday 9AM-3PM. Emergency support and remote assistance are available 24/7 for critical issues.

We use secure screen-sharing technology that allows us to access your computer (with your permission) to diagnose and fix issues remotely. It's fast, secure, and convenient.

Yes! We offer monthly and annual maintenance contracts that include regular system updates, security patches, performance optimization, and priority support at discounted rates.

In many cases, yes! The sooner you contact us after file deletion, the better the chances of recovery. We use professional data recovery tools and techniques with a high success rate.